Frequently Asked Questions

  1. Why is there a Notice?

    A court authorized a notice because you have a right to know about Settlement of this class action lawsuit, and about all of your options. The Notice explains the lawsuit, the Settlement, and your legal rights.

    Judge Bruce H. Hendricks, of the U.S. District Court for the District of South Carolina, is overseeing this case. The case is known as In re: TD Bank, N.A. Debit Card Overdraft Fee Litigation, Case No. 6:15-mn-02613-BHH. The people who sued are called the “Plaintiffs.” The Defendant is TD Bank.

    To view a copy of the Notice, click here.

    Puede obtener una copia de la notificación en Español aqui.

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  2. What is this lawsuit about?

    The lawsuit claims that TD Bank and Carolina First (including Mercantile Bank) assessed Overdraft Fees in a manner inconsistent with customer account agreements and state laws. It also claims that TD Bank’s overdraft practices violated a federal regulation known as Regulation E and the National Bank Act’s usury limitations. The Complaint in this Action is available here. TD Bank denies liability, and maintains that the challenged overdraft practices complied with customer agreements and applicable laws. The Court has not decided which side is right.

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  3. Why is this a class action?

    In a class action, one or more people, called "Class Representatives" (in this case, 25 TD Bank and/or Carolina First Customers who were assessed Overdraft Fees), sue on behalf of themselves and other people who have similar claims. All of the people who have claims similar to the Class Representatives are members of one or more of the Settlement Classes, except for those who exclude themselves from the Settlement.

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  4. Why is there a settlement?

    The Court has not decided in favor of either the Plaintiffs or TD Bank. Instead, both sides agreed to the Settlement. By agreeing to the Settlement, the parties avoid the costs and uncertainty of a trial, and members of the Settlement Classes receive the benefits described in FAQ 6. The Class Representatives and their attorneys think the Settlement is best for everyone who is affected.

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  5. Who is included in the Settlement?

    If you received notice of the Settlement from a postcard or email addressed to you, then you are a member of one or more of the Settlement Classes. However, even if you did not receive a postcard or email notice of the Settlement, you may still be in the Settlement Classes, as described below. If you did not receive a postcard or email addressed to you but you believe you are a member of one or more of the Settlement Classes, as defined below, you may contact the TD Bank Overdraft Administrator.

    The settlement classes (“Settlement Classes”) include:

    • All holders of a TD Bank Personal Account, who, from August 16, 2010, to and including April 22, 2016, incurred one or more Overdraft Fees as a result of TD Bank’s practice of assessing Overdraft Fees based on the Account’s Available Balance rather than its Ledger Balance (“TD Available Balance Consumer Class”); and
    • All holders of a Carolina First Bank/Mercantile Bank Account, who, from December 1, 2007, to and including June 20, 2011, incurred one or more Overdraft Fees as a result of Carolina First Bank’s and/or Mercantile Bank’s practices of (1) High-to-Low Posting or (2) assessing Overdraft Fees based on the Account’s Available Balance rather than its Ledger Balance (“South Financial Class”); and
    • All holders of a TD Bank Personal Account who were assessed one or more Overdraft Fees for an ATM or One-Time Debit Card Transaction from August 16, 2010, to and including June 26, 2019 (“Regulation E Class”); and
    • All holders of a TD Bank Personal or Business Account who, from March 8, 2013, to and including June 26, 2019, incurred one or more Sustained Overdraft Fees (“Usury Class”); and
    • All holders of a TD Bank Personal Account who, from December 5, 2011, to and including June 26, 2019, incurred one or more Overdraft Fees on Uber or Lyft ride-sharing transactions while not enrolled in TD Debit Card Advance (“Uber/Lyft Class”); and
    • All holders of a TD Bank Business Account who, from August 16, 2010, to and including June 26, 2019, incurred one or more Overdraft Fees as a result of TD Bank’s practice of assessing Overdraft Fees based on the Account’s Available Balance rather than its Ledger Balance (“TD Available Balance Business Class”).

    You can be a member of more than one of the Settlement Classes. If none of these scenarios happened to you, you are not a member of any of the Settlement Classes. A Notice was sent to all identified Settlement Class Members by email or postcard. If you received an email or postcard Notice, it indicated which of the Settlement Classes TD Bank records indicated you are a member of.

    You may also contact the TD Bank Overdraft Administrator if you have any questions as to whether you are a member of one or more of the Settlement Classes. The Settlement Agreement located here also sets forth some exclusions from the Settlement Class definitions.

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  6. What does the Settlement provide?

    The Settlement specifies that TD Bank will provide seventy million dollars ($70,000,000) to settle the Action (the “Settlement Amount”). The $70,000,000 Settlement Amount consists of (1) forty-three million dollars ($43,000,000) in monetary compensation (“Settlement Payment Amount”), and (2) twenty-seven million dollars ($27,000,000) of reductions of amounts owed to TD Bank by Settlement Class Members whose accounts were closed with negative balances (“Overdraft Forgiveness Amount”). After paying certain other costs and Court-approved amounts, the Settlement Payment Amount will be distributed among members of the Settlement Classes who were assessed one or more Overdraft Fees or Sustained Overdraft Fees in connection with their TD Bank and/or Carolina First Accounts for the Class Periods identified in FAQ 5.

    Each Settlement Class Member’s portion of the Settlement Payment Amount will depend upon the calculations determined by the allocation formulas set forth in the, Settlement Agreement. For those eligible, payment amounts will vary depending on the Class or Classes to which a Settlement Class Member belongs and the number of Overdraft Fees or Sustained Overdraft Fees assessed to the Class Member’s Account(s), and may be increased or decreased depending on the total number of claims submitted. Settlement Class Members who currently hold TD Bank accounts will receive their portions of the Settlement Payment Amount by credits to their accounts. Settlement Class Members who no longer hold TD Bank accounts will receive their portions of the Settlement Payment Amount by check.

    The distribution from the Overdraft Forgiveness Amount will be provided to Members of three of the six Settlement Classes: TD Available Balance Consumer Class, Usury Class, and TD Available Balance Business Class. Members of those Settlement Classes whose Accounts were closed with $75.00 or more owed to TD Bank may be entitled to a credit from the Overdraft Forgiveness Amount in a manner that would reduce the amount owed to TD Bank to $74.99 or less. The reduction in such Members’ outstanding balances to $74.99 or less will result in the reporting associated with their closed Accounts being removed from the ChexSystems national reporting database, which will allow such Members greater freedom in opening bank accounts at other financial institutions.

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  7. How do I receive a cash payment, account credit, or overdraft forgiveness?

    Submission of Claim Form Required


    If you are a member of one or more of the four Settlement Classes identified below, you must have submitted a completed Claim Form by February 7, 2020, to receive the relief to which you are entitled under the Settlement.

    • Regulation E Class: Those Settlement Class Members who were assessed one or more Eligible Regulation E Overdraft Fees during the Class Period shall be entitled to make a claim for payment of up to $35.00. To the extent the portion of the Net Settlement Fund allocated to this Class is not sufficient to make a full $35.00 payment to all Settlement Class Members who submitted timely and valid claims, it shall be distributed on a pro rata basis.
    • TD Available Balance Business Class: Members of this Class were entitled to make a claim for Overdraft Fees incurred during the Class Period as a result of TD Bank’s practice of assessing Overdrafts Fees on a Business Account’s Available Balance rather than its Ledger Balance. To the extent the portion of the Net Settlement Fund allocated to this Class is not sufficient to make full payment for all Eligible TD Available Balance Business Overdraft Fees assessed to Settlement Class Members who submitted timely and valid claims, it shall be distributed on a pro rata basis. To the extent the claims received are less than the Net Settlement Fund allocated to this Class, the excess amount will also be allocated pro rata.
    • TD Available Balance Consumer Class: Members of this Class were entitled to make a claim for Overdraft Fees incurred during the Class Period as a result of TD Bank’s practice of assessing Overdrafts Fees on a Personal Account’s Available Balance rather than its Ledger Balance. To the extent the portion of the Net Settlement Fund allocated to this Class is not sufficient to make full payment for all Eligible TD Available Balance Consumer Overdraft Fees assessed to Settlement Class Members who submitted timely and valid claims, it shall be distributed on a pro rata basis. To the extent the claims received are less than the Net Settlement Fund allocated to this Class, the excess amount will also be allocated pro rata.
    • Usury Class: Members of this Class were entitled to make a claim for Sustained Overdraft Fees assessed during the Class Period. To the extent the portion of the Net Settlement Fund allocated to this Class is not sufficient to make full payment for all Eligible Sustained Overdraft Fees assessed to Settlement Class Members who submitted timely and valid claims, it shall be distributed on a pro rata basis. To the extent the claims received are less than the Net Settlement Fund allocated to this Class, the excess amount will also be allocated pro rata.

    A Claim Form is deemed to have been submitted on the date submitted online or postmarked by the postal service. If you submitted a Claim Form by regular mail, it must have been received at the below address and postmarked on or before February 7, 2020:

    TD Bank Overdraft Litigation
    P.O. Box 6006
    Portland, OR 97228-6006


    No Submission of Claim Form Required


    If you are a member of ONLY the South Financial Class and/or Uber/Lyft Class, you did not need to submit a Claim Form to receive your portion of the Net Settlement Fund. If eligible, you will receive a payment automatically on a pro rata basis.


    Overdraft Forgiveness


    Only members of the TD Available Balance Consumer Class, Usury Class, and/or TD Available Balance Business Class whose Accounts closed with $75.00 or more owed to TD Bank are potentially eligible to receive Overdraft Forgiveness. You did not need to submit a Claim Form to receive a distribution from the Overdraft Forgiveness Amount. If eligible, you will receive this benefit automatically.

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  8. What am I giving up to stay in the Settlement Class?

    Settlement Class Members who did not exclude themselves from the Settlement will be releasing TD Bank from all of the Released Claims described and identified in Section XIV of the Settlement Agreement and will also be bound by all the decisions of the Court. This means you are no longer be able to sue TD Bank regarding any of the claims described in the Settlement Agreement.

    Section XIV of the Settlement Agreement describes, by way of examples, the legal claims that you have given up by remaining in the Settlement. The Settlement Agreement is available here. The Settlement Agreement provides more detail regarding the release and describes the released claims with specific descriptions in necessary, accurate legal terminology, so read it carefully. You can talk to the law firms representing the Settlement Classes listed in the section below entitled “The Lawyers Representing You” for free or you can, at your own expense, talk to your own lawyer if you have any questions about the released claims or what they mean.

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  9. How do I get out of the Settlement?

    If you did not want benefits from the Settlement, and you wanted to keep the right to sue or continue to sue TD Bank on your own about the Released Claims, then you must have taken steps to get out of the Settlement. This is called excluding yourself – or it is sometimes referred to as “opting-out” of the Settlement.

    To exclude yourself from the Settlement, you must have submitted a letter postmarked no later than December 4, 2019. Back To Top

  10. If I don’t exclude myself, can I sue TD Bank for the same thing later?

    No. Unless you excluded yourself, you gave up the right to sue TD Bank for the claims that the Settlement resolves. If you wish to pursue your own lawsuit, you must exclude yourself from the Settlement.

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  11. If I exclude myself from the Settlement, can I still receive a payment, account credit, or overdraft forgiveness?

    No. You will not receive a payment, account credit, and/or Overdraft Forgiveness Amount if you excluded yourself from the Settlement.

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  12. Do I have lawyers in this case?

    The Court has appointed lawyers to represent you and others in the Settlement Class as “Class Counsel”, including:

    E. Adam Webb
    WEBB, KLASE & LEMOND, LLC
    1900 The Exchange, SE
    Suite 480
    Atlanta, GA 30339
    Richard D. McCune
    McCUNE WRIGHT AREVALO, LLP
    3281 East Guasti Road
    Suite 100
    Ontario, CA 91761

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  13. How will the lawyers be paid?

    Class counsel has been awarded thirty percent (30%) of the Settlement Amount for attorneys’ fees, plus reimbursement of their expenses incurred in connection with prosecuting this case. The fees and expenses awarded by the Court will be paid out of the Settlement Fund, as that term is defined in the Settlement Agreement. The Court has determined the amount of fees and expenses to award. The court has also approved service awards of $10,000 for each Class Representative, or $7,500 per Class Representative for married couples in which both spouses are named Plaintiffs. All service awards are to be paid from the Settlement Fund.

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  14. How do I tell the Court that I do not like the Settlement?

    If you are a Member of one or more of the Settlement Classes, you could have objected to any part of the Settlement, the Settlement as a whole, Class Counsel’s request for attorneys’ fees and expenses and/or Class Counsel’s request for service awards for the class representatives. To object, you must have submitted a letter on or before December 4, 2019.

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  15. What is the difference between objecting and excluding?

    Objecting is telling the Court that you do not like something about the Settlement. You could have objected to the Settlement only if you did not exclude yourself from the Settlement. Excluding yourself from the Settlement is telling the Court that you don’t want to be part of the Settlement. If you excluded yourself from the Settlement, you have no basis to have objected to the Settlement because it no longer affects you.

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  16. When and where will the Court decide whether to approve the Settlement?

    The Court held the Final Approval Hearing on January 8, 2020, at 9:00 a.m., at the United States District Court for the District of South Carolina. At the hearing, the Court considered whether the Settlement was fair, reasonable and adequate. The Court also considered any request by Class Counsel for attorneys’ fees and expenses and for service awards for Class Representatives. If there were objections, the Court considered them during that time. After the hearing, the Court decided to approve the Settlement.

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  17. Do I have to come to the hearing?

    No. Class Counsel answered any questions the Court may have had.

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  18. May I speak at the hearing?

    You may have asked the Court for permission to speak at the Final Approval Hearing. Your notice of intention to appear must have postmarked no later than December 4, 2019.

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  19. What happens if I do nothing at all?

    If you do nothing, you will still receive the benefits you are entitled to receive, described under FAQ 7, automatically without having to make a claim. If you failed to make a claim as described under FAQ 7 for the benefits requiring submission of a completed Claim Form, you waived your right to receive those benefits. Unless you excluded yourself, you will not be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against TD Bank relating to the legal issues in this case.

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  20. How do I get more information?

    This website and the Notice summarize the Settlement Agreement. More details can be found in the Settlement Agreement, available here. You may also write with questions to TD Bank Overdraft Litigation, P.O. Box 6006, Portland, OR 97228-6006, or call the toll-free number, 1-877-588-5722.

    DO NOT CONTACT TD BANK OR THE COURT FOR INFORMATION.

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